How to contact Instantor's technical support team

We're here to help, simply send your questions to tech@instantor.com.

How to contact Instantor's technical support teamWhy not check out our knowledge-base, we have some FAQ pages that may link to the answer you're looking for. For further questions or if your enquiry is not answered, our technical support team is ready to help with queries or support, simply email the team here explaining your error or question. 

All you need to do is to write a detailed description of the problem at hand, and if possible, report the unique ID (called Instantor Request ID) for the specific problem. It is also recommended to attach a screenshot or picture of the error message - that way, our support team can investigate the matter more effectively. A ticket will be created automatically and you will receive an email containing a traceable ticket number (ticket ID) regarding your enquiry and our team will make sure to reply to your inquiry within 48 hours.

You can read more about how to find the Instantor Request ID in our knowledge base article here.

To learn more about Instantor's services, you can book a demo here or contact our commercial team here or at sales@instantor.com. In these links, you can ask questions or also report problems and issues. If it's something our commercial team cannot solve or answer, a ticket will be created, and the matter will be forwarded to our support team.