Locating the Instantor Request ID in the report. The Request ID is to be used when reporting an error to the Instantor tech team.
For every login attempt made by end users, regardless if the login is successful or not, Instantor will send a report to the client. The report consists of information about end users, including account name, list of transactions, and so on. When reporting a login or report error, having the Instantor Request ID at hand will speed up the investigation process. It gives our support team the ability to locate the specific issue's data.
To find your Instantor Request ID, open the report and locate the JSON part basicInfo. Under basicInfo there will be another key miscEntryList. The Instantor Request ID can be found under miscEntryList.