Instantor sent me an invoice with a wrong amount. How do I report it?

There are two ways to report incorrect invoice amounts, or any other invoice related issue.


For each client, Instantor sends a monthly invoice aside from the initial setup fee invoice. When the amount in the invoice is incorrect, or when there is a mistake in the invoice, a client can always contact the finance team in two ways:

1. Send an email to

Make sure to include your company information, the product or solution you are using, and date of integration, along with a description of the error in the invoice.

2. Chat to our customer experience team via the chat box on our website