Technical support work hours are Monday to Friday, 9 to 17 o'clock CET.
The VIP Client support package includes support outside of work hours. For more details about our VIP support package and pricing, please contact your sales representative.
Urgent issues such as "bank is not working", "frame is not working", or "data is not being delivered" get addressed immediately during working hours.
All other inquiries sent during working hours will be addressed within 48 hours.
Instantor has an internal monitoring and alerting system, so issues that are urgent, such as "service is down", get addressed outside of working hours as well without the need for clients to notify Instantor's technical support.
Depending on severity of an issue that is affecting performance of Instantor's services, Instantor will notify clients by email, and keep them updated on issue resolution.