What is the scope of technical support?

Questions for the Instantor technical support can be anything regarding the integration of our systems, data, and service performance.

What is the scope of technical support?

Examples:

  • What is the URL for the Instantor iFrame loader?
  • How do I use userParams?
  • What format are reports delivered in?
  • What does bank_error mean?
  • What to do if a customer reports a problem using Instantor, i.e. bank login.
  • Why are we not receiving Instantor's reports?
  • How to change the delivery endpoint (callback URL).
  • How to add additional Instantor's product.