If the service experiences downtime, you will receive an email notification. The notification will include information about the error and an estimated time for repair.
We will be informed immediately if there is an error as the result of our service and let you know in case that repair takes more than a couple of minutes to be completed.
However, if an error is caused by a partner bank’ service, it takes longer for us to be informed. This process takes longer because we need the issue to be reported to our support team in order for us to be aware of the issue. Sometimes, when looking at success rates of our requests, we are able to notice if a service is broken before we get an error report. Naturally, we will try to find a solution for the error even in cases where the issue does not come from our service. If the repair cannot be quickly completed, we will notify all the affected clients.
If you are interested to know more about how to report an error, check out our article: How Can I Contact Technical Support?.